6 Giant Food Secrets Maryland Employees Wish Shoppers Knew

You’ve got a full cart, a line behind you, and a total that’s higher than you expected.

Giant Food employees see that moment every day, and some of it comes down to things shoppers never knew to ask about.

Here’s what Giant Food employees in Maryland wish you knew.

1. Ship2Me’s Hidden Storefront

Giant Food’s website hides an entire second store behind its produce and deli pages.

The company calls it Ship2Me, an endless aisle that launched in December 2021 with more than 40,000 items.

None of it is in-store.

Health and beauty items, home decor, kitchen gear, and pet supplies drop into a Giant cart the same as a rotisserie chicken.

The whole order still ships straight to the door.

Employees field the “do you carry this” question constantly, and the honest answer is usually yes, just not in the building.

2. Fresh Low Price Tags

Giant Food marks a set of items with a small blue tag reading “Fresh Low Price.”

It looks like clearance.

It isn’t.

Giant Food began expanding the program across produce, meat, dairy and seafood in January 2025.

It cut everyday shelf prices on items like salmon, chicken breasts, and gala apples instead of running a one-week special.

Cashiers say shoppers racing the weekly circular walk past the blue tag all the time, looking for the “real” deal instead.

The lower price is the regular price now, no coupon or loyalty scan needed to unlock it.

3. Savings Station Kiosks

By this past August, Giant Food had finished equipping its roughly 162 stores with in-store Savings Stations, according to the rollout.

The kiosks sit near the entrance.

Scan a Bonus Card or type in the phone number tied to the account, and that week’s advertised digital coupons load onto it automatically.

No app is needed.

The same machine also prints a personalized savings list, plus a coloring page for a kid tagging along.

Cashiers field a version of the same mix-up at checkout almost every week.

A shopper assumes that scan grabbed every digital coupon on the account, not just the coupons tied to that week’s printed circular.

Consumer watchdog site Mouse Print confirmed the split after Giant’s rollout.

Everything else on the website or app still needs a separate tap.

The rest of the coupons sit in the app’s gallery, waiting to be tapped one at a time.

Employees say the easiest fix is clipping those separately before the cart reaches the belt.

4. Flexible Rewards Choices

Giant Food's loyalty program, Flexible Rewards, doesn't lock a shopper into one kind of payoff.

Every purchase earns a point per dollar.

A shopper then picks how to cash the points in, choosing grocery credit, a discount at the pump, or a free item off a rotating list.

Giant Food even lets prescriptions and flu shots earn points at the pharmacy counter, a perk the company added to the program.

Pharmacy staff say that detail catches regulars off guard more than anything else in the program.

Few think of a prescription pickup as a way to earn points.

Many never touch the setting.

They let the points pile up as grocery credit by default and never realize a fill-up at a Shell station was sitting on the table the whole time.

5. Giant's Dropped Pickup Fee

Giant Food dropped the $2.95 fee it once charged for online pickup in 2022.

Giant Food had already scrapped its $30 pickup order minimum the year before, in 2021.

A single rotisserie chicken and a bag of ice qualified for pickup exactly the same as a full cart once both changes landed.

Shoppers still ask at the counter whether there's a catch.

The 2022 announcement listed none.

6. Senior Discount Myth

Giant Food fields questions about a senior discount day about as often as any chain in the region.

The American Association of Retired Persons (AARP) lists a chain called Giant among grocery chains with no corporate-wide senior discount on the books.

AARP's list doesn't distinguish Giant Food from the separate, Pennsylvania-based Giant Food Stores chain that shares the name.

Giant Food's customer-service pages don't advertise one either.

Not one storewide policy exists.

Whatever exists is left to the individual store manager.

The answer at one Giant Food location can be a flat no while a store twenty minutes away runs something informal on a slow Tuesday.

Asking at customer service beats assuming either way.

None of that stops the same question from landing at the service desk every week.

It usually comes from someone who saw a senior discount somewhere else and figured every grocery chain runs the same playbook.

SNAP Benefits, Online Too

Giant Food takes Supplemental Nutrition Assistance Program (SNAP) benefits on its website, not just at the register.

A shopper can add an Electronic Benefit Transfer (EBT) card to a Giantfood.com account and use it on pickup or delivery orders, a service the company added in 2021.

Only eligible items qualify.

Taxes, delivery fees, and anything outside the SNAP list still need a separate card at checkout.

Every fall, Giant Food also runs a checkout donation drive called Lend a Hand for Hunger, funneling register round-ups toward five regional Feeding America food banks.