New York’s Beloved Wegmans Fell Further Than Any Other Supermarket in a 2026 Customer Satisfaction Index
Shoppers say something has changed inside Wegmans, and the ratings show it.
Here’s how Wegmans fell in the 2026 customer satisfaction index, and how other supermarkets stacked up in New York and beyond.
Who Graded the Supermarkets and How
ACSI is a national group that began in 1994 at the University of Michigan.
Higher scores mean happier customers.
ACSI emailed customers chosen at random between January 2025 and December 2025.
It collected 31,293 completed surveys for its Retail and Consumer Shipping Study 2026, which covers retailers and shipping companies as well as supermarkets.
The results came out on January 27, 2026.
If you open the supermarket table, you’ll see each company’s latest score next to the score from the year before.
The table also lists Walmart, Target and warehouse clubs such as Costco, Sam’s Club and BJ’s Wholesale Club.
Wegmans has stores in nine states plus Washington, D.C., so its score may include shoppers well beyond New York.
Here’s how the supermarkets changed, starting with the biggest drop.
The Five-Point Drop
Wegmans fell from 83 to 78 in ACSI’s supermarket scores, a 6% drop.
A year earlier, Wegmans scored four points above the supermarket average of 79.
That 83 tied Sam’s Club for third place in the 2025 column.
At 78, Wegmans now sits on the new supermarket average.
In its paragraph on Wegmans’ drop, ACSI’s release says customers are less pleased with their in-store experiences, citing factors such as store layout, staff courtesy and checkout speed.
You can judge those three factors yourself, but we’d call one year’s table a snapshot, since few stores get everything right.
Across supermarkets overall, store hours, the pickup process and mobile app reliability lead at 85.
Speed of checkouts, in contrast, ties for the lowest mark.
The release names four decliners: Wegmans, Hy-Vee, Albertsons Companies and Giant Eagle.
Did any other supermarket fall as far?
None did.
The next-biggest drops were 3%, shared by Hy-Vee and Albertsons Companies.
Hy-Vee went from 78 to 76, and Albertsons Companies went from 76 to 74.
Both now sit below the supermarket average of 78.
Checking the 6%
Wegmans’ five-point drop works out to about 6% of its old score of 83.
Scores run from 0 to 100, so one point equals 1% of a perfect score.
A point is worth a bit more against a lower base, so Save A Lot’s 3-point gain on its old 75 works out to 4%.
To check any row in the table, divide the points gained or lost by the 2025 score.
Where the Other Supermarkets Landed
Trader Joe’s now tops ACSI’s table at 86, ahead of Wegmans’ 78.
Trader Joe’s rose 2% and moved past Publix, which held at 84.
Publix’s 84 is now two points behind Trader Joe’s.
The release says Trader Joe’s kept its hallmark customer experience despite its continued national expansion.
A year earlier, Trader Joe’s was one point ahead of Wegmans, 84 to 83.
Now it’s eight points.
In the 2025 column, only two companies scored above Wegmans.
In the 2026 column, nine do, so Wegmans now ties four other companies for 10th.
If you shop at Aldi, Costco or Whole Foods, your chain is at 81, three points ahead of Wegmans.
Whole Foods slipped a point to get there.
ShopRite and Target are one point ahead at 79.
Four other companies now share Wegmans’ 78.
Ahold Delhaize and Kroger held there, Meijer slipped to it and Save A Lot rose to it.
ACSI’s release says Save A Lot made the largest gain of any supermarket, rising to 78, thanks to a bigger loyalty program and app, plus store refreshes and layout improvements.
H-E-B rose 1%, credited to investments in pricing, quality and assortment.
At 83, H-E-B now has the score Wegmans held a year earlier.
Psst! How much do you know about Wegmans? Take our quiz and see if you can ace it.
Quiz
Wegmans Trivia
Answer these questions on Wegmans and its Rochester roots. We bet you can’t get them all right. Prove us wrong?
If a Greater Buffalo Wegmans overcharges you, its “Super Refund” pays the price difference plus how much more?
The Rest of ACSI's Table
ACSI's table shows how unusual Wegmans' five-point move was, with 14 of the 19 companies moving one point or less.
Seven of them didn't move at all: Publix, Aldi, Costco, Ahold Delhaize, Kroger, BJ's Wholesale Club and Walmart.
If you shop at one of those chains, its score ended the year right where it started.
Six companies slipped by a single point: Sam's Club, Whole Foods, ShopRite, Target, Meijer and Giant Eagle.
Hy-Vee and Albertsons Companies lost two points.
Wegmans lost five.
In all, nine companies lost ground, seven held still and three gained.
Below Wegmans' 78, BJ's Wholesale Club is at 77, Hy-Vee at 76, Walmart at 75 and Albertsons Companies at 74.
Giant Eagle finishes last at 73, but its 1-point slip was a fifth of Wegmans' drop.
That leaves Wegmans five points above last place.
The table's All Others row, which covers smaller companies, held at 79.
The 2026 supermarket scores run 13 points, from Giant Eagle's 73 to Trader Joe's 86.
Wegmans' five-point drop equals more than a third of that range.
In the Northeast, ACSI's release says Aldi, ShopRite and Walmart share the lead.
Aldi is on top in the Midwest, Sam's Club in the South and Trader Joe's in the West.
Supermarkets as a group slipped 1% to 78, an average ACSI weights by each company's market share.
